Terms and Conditions
This website is operated by Mengel Engineering ("ME"). By using the site, you agree to the terms and conditions set out in this page. When you click the mandatory 'I accept Terms & Conditions' checkbox when submitting electronic order forms, you ("the Buyer") accept these terms and conditions. These terms and conditions apply to all services provided on this web site and can be changed without notice at any time.
All prices listed on this web site are in Euros and believed to be true and accurate. However, errors do occur. Where the correct price of a product is lower than the stated price ME will issue a refund for the difference and dispatch the order in the usual way. Where a product’s correct price is higher than the stated price ME will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order.
The prices on this web site are listed without VAT. Deliveries to addresses in Denmark will be charged applicable Danish VAT (25%). Deliveries to commercial customers in the EU with a valid VAT number will not be charged VAT, subject to verification of the VAT number. Deliveries to customers outside EU will not be charged VAT. Payment of import duties and VAT is the sole responsibility of the Buyer.
All payments are collected in Euro (€) by VISA, Mastercard , Paypal or wire transfer.
Credit card payments are processed through our Quickpay secure payment gateway and charged at the time the order is shipped. Credit card charges are added in the web shop at checkout.
When wire transfer is selected as payment method, the Buyer will receive a pro-forma invoice with our bank BIC and IBAN account number. Wire transfers are subject to a banking fee of €5. Additional banking fees may be charged by the Buyers bank and the Buyer bears the full responsibility for these fees.
Acknowledgement of Order
Following completion of your order, an email is sent acknowledging your order. Please note that this email is not a confirmation or acceptance of your order.Your order is accepted and the contract concluded when the product ordered is dispatched to you unless the order is subsequently cancelled by either you or us.
Packing and shipping
All orders are shipped by DHL. Shipping costs depend on the destination, size and weight of the shipment and ME reserved the right to select the shipping method. Small packages are shipped by DHL Express Air service with 1-2 days transit time to most countries in EU. Larger packages are shipped by DHL Economy Roadservice with 3-5 days delivery in EU.
Shipping costs are charged to the Buyer.
Shipments are insured at Buyers expense at a small fee (currently 1% of the value of the goods)
Cancellation and returns
A sales contract can be cancelled in writing at any time up to the day you receive the ordered goods. ME reserves the right to charge a 15% restocking fee unless otherwise agreed.
If the sales contract is cancelled after delivery of the goods at Buyers address, the goods must be returned to our contact address at the Buyers cost and risk. The goods must be returned in the original unopened packing as soon as possible, but no longer than 10 days after delivery to Buyers address.
Once you have notified us that you are cancelling your contract, any sum debited to us from your account will be re-credited to your account as soon as possible and in any event within 30 days of your notification, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, ME shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Cancellation by ME
ME reserves the right to cancel the contract between us if the ordered goods are not available from the manufacturer within a reasonable time or the sale violates applicable export regulations.
A minimum order sum of €200 applies. Orders less that this minimum will be cancelled.
If the contract is cancelled by ME,ME will notify you by e-mail and will credit your account any sum deducted by ME from your credit card as soon as possible but in any event within 30 days of your order.
Delivery of the ordered goods will be done as soon as possible after acceptance of the order. Note hat some products have delivery times, which will be stated in the order confirmation.
The ownership will be transferred to the Buyer at the time of delivery by the carrier to the Buyer’s premises, from which time the Buyer assumes full responsibility for the goods.
The goods must be examined carefully by Buyer at delivery, and any damage to the product or packaging must be noted in writing on the delivery receipt. Claims for damage must be filed with the carrier.
Goods for delivery outside the European Community may be subject to import duties and local taxes. These charges are the full responsibility of the buyer.
When registering on our website, you agree to provide true, accurate, current and complete information about yourself where required, and to ensure that this information is kept accurate, complete and up to date. All password details are strictly confidential and may be withdrawn at our sole discretion.
Code of Conduct
You are responsible for anything which you transmit or receive to, from or via our website. You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users. You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user. Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.
This web site includes links to other websites or resources. These links are provided as a service, and do not imply endorsement of those websites. ME are not responsible for their contents and availability, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuses of our website or your breach of these terms and conditions. ME will notify you promptly of any such claim, action or demand and will assist you as may be reasonable necessary providing you meet our costs and expenses (including our legal fees).
Limitation of Liability
ME will not be liable for any claims, losses and/or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (c) unauthorized access to alterations of your transmissions or data; (d) statements or conduct of any third parties. You agree that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.
ME makes no representation, either express or implied, with respect to the merchantability or fitness of any product for any specific purpose. All products and services are sold “as is” and Buyer assumes all risks associated with the possession and operation of said products.
Under no circumstances shall ME’s liability arising out of or in connection with the contract or ME’s performance or asserted failure to perform thereunder, in contract, in tort (including negligence), or otherwise, exceed the purchase price of the products, and in no event shall ME be liable for special, incidental, consequential or tort damages resulting from loss of use, loss of profits, loss of business or loss of goodwill.
If the goods delivered are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, ME shall have no liability to you unless you notify us within 10 working days of the delivery of the goods in question.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. ME makes no representation and accept no liability in respect of the export or import of the goods you purchase.
Suspension and Termination
ME may in our sole discretion suspend and/or terminate registration your use of our website or our services at any time and ME shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination.
Events beyond our control
ME shall have no liability for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by events or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.
The validity, performance and construction of the contract shall be governed by the laws of Denmark